By accessing or signing into the IT Portal, you agree to adhere to these operational terms and organizational IT security directives. This portal is deployed exclusively for authorized employees, contractors, and IT service specialists.

Every user is entrusted with individual account credentials:

• You must maintain password confidentiality and not share account access with unauthorized personnel.
• All actions and ticket requests executed under your profile are attributed to your employee ID.
• Report any suspicious account activity or unauthorized access attempts immediately to the IT team.

Users must maintain professional and ethical conduct when utilizing portal features:

• Submit accurate, truthful, and relevant descriptions when logging technical incidents.
• Do not upload malicious attachments, unauthorized executables, or inappropriate media.
• Do not attempt to bypass access controls, tamper with dispatch records, or probe system vulnerabilities.

The IT department prioritizes tickets according to operational urgency:

• P1 High / Urgent: Plant-wide outages, server halts, or critical dispatch issues — Initial response < 1 hour.
• P2 Medium: Individual hardware faults, SAP access issues, or software licensing — Resolution aim < 24 hours.
• P3 Low: General inquiries, routine hardware handovers, or peripheral setups — Processed sequentially.