Privacy Policy

How IT Portal collects, protects, and handles your enterprise data.

Updated Sep 2026
256-bit SSL
Encrypted In-Transit
Role-Based
Strict Access Control
Zero Sharing
No External Sell/Trade
Audit Logging
Full Traceability
1. Information We Collect
Data provided during support interactions

When utilizing the IT Portal, we collect necessary organizational identifiers to deliver prompt technical support:

  • Account Details: Full name, employee username, corporate email, role, and department.
  • Ticket Telemetry: Issue titles, detailed descriptions, category tags, priority levels, and uploaded screenshot attachments.
  • Device Information: Assigned hardware inventory (asset tag, serial number, processor, RAM, and MAC addresses).
2. How We Use Your Information
Operational purposes and SLA adherence

All gathered information is utilized strictly for enterprise operational excellence and IT infrastructure management:

  • Diagnosing, dispatching, and resolving hardware, software, SAP, and network incident tickets.
  • Sending automated email and in-app notifications regarding ticket progress and password resets.
  • Maintaining accurate asset lifecycle records and hardware assignment tracking.
  • Generating aggregate IT system health analytics and solver performance velocity metrics.
3. Data Security & Encryption
Protection standards and safeguard mechanisms

We enforce strict multi-layered security protocols. All communication is encrypted via TLS/HTTPS. Passwords and sensitive credentials stored in the database are hashed with industry-standard cryptographic algorithms (Bcrypt). System backups are isolated in protected, access-controlled repositories.

4. Internal Confidentiality & Data Rights
Access restrictions and employee rights

Your data is never monetized, sold, or shared with third-party advertising vendors. Ticket contents and attachments are accessible solely by authenticated IT support personnel, administrators, and your designated department manager.

Employees may request review or correction of their assigned hardware and profile records by opening a support request or reaching out to the IT Administration desk.

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