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Official Knowledge Base DocumentDOC ID: KB-0007
DATE: 06 Sep 2026
Printers
1 min read
Printer is showing "Offline"
IT Support Team
Verified Author
Last Updated
February 14, 2026
Document Ref
#KB-0007
If you cannot print because the printer status is Offline:
1. Check if the printer has paper and is turned on.
2. On your PC, type "Printers" in the start menu.
3. Select the printer and click "Open Queue".
4. Click "Printer" in the top menu and ensure "Use Printer Offline" is NOT checked.
If this persists, please restart your computer. If that fails, log a ticket with the Printer Asset ID.
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