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Official Knowledge Base DocumentDOC ID: KB-0012
DATE: 06 Sep 2026
Software
1 min read
Microsoft Teams: People cannot hear me
IT Support Team
Verified Author
Last Updated
February 14, 2026
Document Ref
#KB-0012
If your microphone is not working during meetings:
1. Check the physical "Mute" switch on your headset cable.
2. In Teams, click the "..." (More) button at the top > Settings > Devices.
3. Under "Microphone", ensure your Headset is selected (e.g., "Logitech USB") and NOT "Realtek Audio" (Laptop Mic).
4. Click "Make a test call" to verify.
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